After-sales support and service
Service requests, spares and technical assistance for equipment we have supplied.
What we support
We provide after-sales service for the equipment we supply and install: switchgear and protection devices, lightning protection and earthing systems, uninterruptible power supply systems and their batteries, voltage regulators and stabilizers, and raised access flooring.
How to raise a service request
Contact us with the following information so that we can respond usefully on the first call:
- The equipment type and model
- The site location and a contact person on site
- A description of the fault or the service required
- Whether the load is currently protected, if the equipment is a UPS
Response
After-sales service requests are responded to around the clock. Where a UPS is involved, the first priority is to establish whether the load still has protection and to restore it if it does not.
Preventive maintenance
Most power equipment failures happen at the moment it is needed, and most of them are detectable months in advance. Battery capacity falls gradually, and connections degrade. Scheduled maintenance finds both before they become an outage.